Service Level Agreements

We give you our performance guarantee in the form of a Service Level Agreement (SLA). 

Since every client is unique, each SLA is customised based on your specific needs and requirements. This defines our service offering and establishes a mutual understanding of responsibilities and expectations, keeping the lines of communication open. 

Key metrics in the SLA include response time, resolution time, and a regular review of your current and future needs. We will even assist with and support 3^rd party software as far as our capabilities will allow us. We’re confident in our ability to deliver consistent and reliable technical support services which is why we don’t require our customers to sign a long-term SLA contract.

LinkPro’s IT Support SLA’s offer a complete IT service for your business, giving you peace of mind. SLA agreements include a wide variety of IT Services such as: