Service Level Agreement (SLA)
LinkPro supports your staff, and maintains and manages your IT infrastructure. This includes services such as email, firewalls, file servers, storage, networking and any cloud services you may have.
As your trusted IT infrastructure service provider, LinkPro will regularly maintain your infrastructure to ensure that it's secure and running smoothly. We take care of this behind the scenes - so you don't need to worry about it. Our customers know that we look after their businesses just like we do our own, and all of your staff will know how to use our services and how to get the most out of our partnership.
As part of our IT management and maintenance service, we establish a Service Improvement Plan (SIP) which identifies quick-fixes where possible for any immediate problems, detailed plans for larger works, timescales, budget requirements and scheduled meetings to monitor progress.
You will be able to see where your investment is going and make strategic decisions about your requirements. We don’t just leave you with documents full of technical jargon - we make sure they’re easy-to-read, the solutions are clear and how important they are to be rectified is highlighted using a traffic light rating system.
In addition, we analyse and read reports about our customers’ IT every day. We don’t just rely on automated systems; every day our engineers will connect to your network to make sure that everything is running smoothly.
As well as supporting your staff, we'll also support your infrastructure.
Infrastructure needs regular maintenance to ensure that it's secure and running smoothly, we'll take care of this behind the scenes so you don't need to worry about it!
This includes services such as:
- File servers
- Cloud services
We engage with our customers at every step so that, when you come on-board with LimkPro, you are fully involved in the process.
You will get to know your Account Manager, show us around your business and allow us to become part of the team. Without this level of engagement, we believe that the service we could offer just wouldn’t be good enough.
Our approach is to make sure that it feels like we belong at the heart of your business, working alongside you and your goals. If you already have an in-house IT team, then we spend a lot of time working with them to get to grips with the systems and processes.
Engagement at every level means you are comfortable with us and the service we provide, and we know the business so that we are able to work efficiently and quickly to get the solutions that are needed.
That’s what makes us different.
We’re confident in our ability to deliver consistent and reliable technical support services which is why we don’t require our customers to sign a long-term contract or have a minimum spend.
For us, it’s not about simply providing you with IT support services - we see our role as integral to your success. We want your business to grow and develop and our role in that is essential. The suitability, reliability and efficiency of your systems are vital in achieving this.
We don’t recommend replacing hardware for the sake of having new equipment. If what you already have is working for you, or only needs a slight upgrade, then we work with it. If we feel that any part of your IT solutions represent a risk to the business, we’ll lay out the options so that you can decide what’s best, rather than us insist that your hardware is replaced.
Our range of support, equipment and rationalistic services offer experienced, knowledgeable staff and value for money. If you choose to come on-board with LinkPro, we won’t insist on large changes to your network straight away. We take you as you are, which is exactly how it should be.
IT Account Management
We’ve been there and we know how frustrating it is when you don’t know your IT Account Manager, can’t contact them or they seem to change every five minutes. How can we recommend improvements to your IT services if we don’t know your business?
Our Account Managers will meet with you once a quarter, along with a Senior Consultant, to discuss your Service Improvement Plan. You will have an experienced Account Manager and they will be committed to getting to know you and your business and providing managed IT services that deliver quality.
Developing a personal relationship helps us get to really know our clients and their teams, and that’s how we become part of your team.